Effective Date: 23/Apr/202
At Redrose, all products are customized based on your specific requirements. Because of this, refunds are handled under limited and clearly defined conditions.
1. No Refund on Customized Orders
Once an order is confirmed and approved for printing, it is considered final.
We do not offer refunds for:
• Customized or personalized products
• Orders where design has been approved by the customer
• Minor variations in color or print finish
2. Eligible Refund Cases
Refunds may be considered only in the following situations:
• Order cannot be fulfilled by Redrose
• Duplicate payment made by the customer
• Order canceled before design work or printing has started
All such cases will be reviewed before approval.
3. Damaged or Incorrect Orders
If you receive a damaged or incorrect product:
• Refunds are generally not issued
• A replacement will be provided instead, after verification
Please report such issues within 48 hours of delivery with clear photos.
4. Cancellation & Refund Timing
• Orders can be canceled only before design approval or printing begins
• Approved refunds (if any) will be processed within 5–7 working days
• Refunds will be made via the original payment method
5. Design Approval Responsibility
Once you approve the design:
• Redrose is not responsible for spelling, content, or layout errors
• Refunds will not be issued for such issues
We recommend reviewing all details carefully before approval.
6. Contact Us
For any refund-related queries:
📞 +91 6297994616
🌐 www.redroseshop.in