Effective Date: 23/Apr/2026
At Redrose, we aim to deliver your customized products safely and on time. This policy outlines our shipping process, timelines, and important details.
1. Order Processing Time
All products at Redrose are custom-made.
• Orders are processed after design approval
• Standard processing time: 2–5 working days
• Bulk orders may require additional time depending on quantity
You will be informed of the timeline during order confirmation.
2. Shipping Time
Delivery time depends on your location:
• West Bengal: 2–4 working days
• Other States (India): 4–7 working days
Delays may occur due to logistics or external factors beyond our control.
3. Shipping Charges
• Shipping charges are calculated based on order size, weight, and location
• Final shipping cost will be shared during order confirmation
4. Delivery Partners
We work with reliable courier and logistics partners to ensure safe delivery of your orders.
5. Order Tracking
Once your order is shipped:
• You will receive a tracking ID (if applicable)
• You can track your shipment through the courier service
6. Packaging
We take care to pack all products securely to prevent damage during transit.
7. Delays & Issues
While we aim for timely delivery, delays may occur due to:
• Courier service issues
• Weather conditions
• Public holidays or unforeseen events
We appreciate your patience in such situations.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
• Please contact us within 48 hours of delivery
• Share photos or details of the issue
We will review and provide a suitable resolution.
9. Incorrect Address
Please ensure your shipping details are accurate.
Redrose is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
10. Contact Us
For any shipping-related queries:
📞 +91 6297994616
🌐 www.redroseshop.in