Last Updated: June 8, 2025
At Redrose, customer satisfaction is our top priority. Since we deal with personalized and made-to-order products, we have specific guidelines regarding returns and cancellations.
❌ Order Cancellation
- Orders can be cancelled within 24 hours only if printing has not started.
- Once the customization or production process begins, no cancellation is possible.
- To request a cancellation, please contact us immediately with your order details.
✅ 100% Satisfaction Guarantee
We strive to deliver products exactly as approved. If you’re not satisfied due to a manufacturing defect, we’ve got you covered.
🔄 Return & Refund Policy
We offer a refund or replacement in the following cases:
- Wrong product delivered
- Manufacturing defect (e.g., misprint, damage, or faulty item)
- Product damaged during delivery (with proof shared within 24 hours of delivery)
To claim a refund or replacement:
- Contact us at [Insert Email or Phone] within 24 hours of receiving the product.
- Share photos or videos as proof of the issue.
- Once approved, we will initiate a refund or dispatch a replacement.
🚫 No Returns For
- Minor color variations due to screen differences
- Customer-provided design errors after approval
- Delays caused by incorrect shipping information provided by the buyer
Have a question or concern? Reach out to us—we’re here to help!